The Business Training Program offers a suite of qualifications covering a range of areas from administration, frontline management and business management.
Employability Descriptions - Certificate III in Business Administration
Employability Skill Industry/enterprise requirements for the Certificate III in Business Administration include:
Communication
- communicating with colleagues and customers to gather information about their needs and to provide services
- listening to and following complex oral instructions
- proof reading and editing
- writing clear and detailed instructions
Teamwork
- agreeing on the purpose and structure of documents, spreadsheets and databases with colleagues and clients
- collecting feedback from customers and colleagues
- coordinating and consulting with meeting participants
- referring queries to colleagues
Problem solving
- analysing document requirements and using online help, manuals and user documentation
- determining appropriate strategies to respond to user requests
- diagnosing customer service complaints and taking steps to improve the service
- making decisions about classification and storage of records
Initiative and enterprise
- designing complex documents, databases and spreadsheets
- evaluating tasks to improve efficiency
- suggesting improvements to the structure and design of existing systems
Planning and organising
- organising resources, equipment and time lines
- organising work schedules and meetings
- planning future business technology requirements
- planning task organisation to meet time lines
Self management
- evaluating own performance and identifying areas for improvement
- managing time and ensuring ergonomic requirements are met
- planning and reviewing own work
- using judgement and discretion with confidential information
Learning
- actively participating in coaching and mentoring sessions to improve standards of service provision
- attending training/induction in the use of administrative systems
Technology
- maintaining existing business technology and planning for future requirements
- using business technology such as computers, wordprocessing programs and printers
