The Frontline Management Program provides essential skills of supervision, team building, delegating and conflict resolution - an excellent induction program for newly promoted staff.
Module Outlines - Diploma of Management
Provide leadership across the organisation (BSBMGT605B)
This unit describes the performance outcomes, skills and knowledge required to demonstrate senior leadership behaviour, and personal and professional competence.
Manage people performance (BSBMGT502B)
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
Manage performance management systems (BSBHRM503A)
This unit describes the performance outcomes, skills and knowledge required to design, implement and oversee performance management systems.
Facilitate continuous improvement (BSBMGT516A)
This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
Develop workplace learning environment (BSBLED501A)
This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance.
Ensure team effectiveness (BSBWOR502A)
This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.
Manage projects (BSBPMG510A)
This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project.
Manage operational plan (BSBMGT515A)
This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.
